Nexur — Payment Experience
Designing a clear and trustworthy payment experience for fitness professionals
Nexur is a fitness technology platform used by trainers and clients to manage training programs and subscriptions. I worked as a Product Designer on the Payment feature, focusing on trust, transparency, and predictability.
Info
- Client
- Nexur
- Industry
- Fitness & Wellness Technology
- Feature
- Payments
- Year
- 2021
- Role
- Product Designer
- Platforms
- Web & Mobile
- Tools
- Figma and Miro
The challenge
Payments are a critical moment in the product experience.
Trainers needed clarity and control over subscriptions, while clients needed transparency around pricing and payment status.
The challenge was to design a payment experience that feels simple, transparent, and trustworthy for both trainers and clients.
What I did
I owned the end-to-end design of the Payment feature, defining flows, interfaces, and states that guide users confidently through subscription and payment actions while reducing cognitive load.
Approach
Designing for confidence and predictability.
I mapped the full payment journey for both trainers and clients, identifying moments where clarity and reassurance were essential. These insights informed how pricing, billing cycles, and payment states were communicated across the experience.
A single app to manage online and in-person coaching with challenge programs.
Design process
Balancing business needs with user clarity.
The payment flow was structured to clearly present plan details, billing information, and payment status. Strong visual hierarchy, clear labeling, and feedback states were used to ensure users always understood what was happening — especially during confirmation, pending, or error scenarios.
Consistency across web and mobile was a key focus, ensuring a familiar and reliable experience on any device.
The solution
The redesigned payment flow clearly communicates pricing, billing cycles, and payment status, providing immediate feedback and reducing hesitation during revenue-critical decision moments.
The final design delivers a payment experience that:
- - Clearly communicates pricing and billing details
- - Guides users through payment actions with minimal friction
- - Provides immediate and reassuring feedback
- - Supports both trainer and client use cases
The result is a flow that supports business operations while improving user confidence.
Impact
Improving trust at a revenue-critical touchpoint.
The Payment experience was redesigned to reduce friction at a revenue-critical moment, clearly communicating pricing, status, and next steps. This improved user confidence and reduced decision hesitation during subscription management.
Key learnings
Designing revenue-critical features reinforced the importance of clarity, predictability, and feedback in building user trust.